Case Studies
MCON helped a client optimize infrastructure resources and application architecture to improve utilization of existing production environment. The adjustments included load balancing, virtualization, changing a web front-end, firewall, VPN, network architecture, OS, database, applications, and security policies.
MCON provided a solution for operating and monitoring applications, data, and services residing in the cloud, helping to ensure a company’s cloud computing-based resources are working optimally and properly interacting with users and other services.
Dealer Management System Monitoring
MCON was engaged in a Dealer Management System (DMS) monitoring project for an automotive customer to improve their dealers’ satisfaction and IT support operation. The ultimate goal was to have an all-round monitoring system for DMS which allows central and user-friendly management.
MCON provided dealer network analysis for new and existing dealerships and retail groups for a major automotive company.
MCON provides a full IT Support helpdesk including project management services within Change Management requests. The helpdesk engages ITIL practices from Incident Management through to Problem Management services.
The headquarters of one of our clients launched a set of IT security programs to achieve a standard of IT security compliance and requirements worldwide. Our client engaged MCON to support its IT security team in achieving individual expectations, and objectives of each program in consultation, implementation, documentation, and project management.
MCON offered trained engineers for 24/7 support, using a fully-automated ticketing system, dedicated phone support, and on-site services to support the client’s daily operations.
MCON provided dealer IT readiness and support during the build-up phase of new dealerships.
Our customer, one of the leading manufacturers of premium cars in automotive industry, requested to have a highly available infrastructure with excellent country-wide performance hosting services to fulfill quickly increased business demands in China.
