Initial Situation
MCON provided dealer network analysis for new and existing dealerships and retail groups for a major automotive company. Major tasks included network planning and consulting, analyzing network performance, and troubleshooting network incidents.
Facts about the project
- Maintained more than 450 dealerships all over mainland China
- Provided consultant service for the dealerships all over mainland China
- Provided change request service of various types of network related changes and requests
- Provided disaster recovery planning for dealers
- Customer satisfaction interviews and management
- Sent weekly reporting about network status and health
Project Tasks
- Assuring the network meets the requirements from both dealer and manufacturer’s perspective
- Actively checking that all applications are working well with the base network infrastructure
- Providing quick support and recovery for all incident levels
- Ensuring that the network performance meets the SLA
Technology
- Microsoft Windows Server series
- Cisco Systems, Inc. appliances
- Remedy ticketing system
- IBM server series
- HP server series
