We are hiring now! Check our open positions and start a new exciting career! x

Dealer Network Analysis

Initial Situation

MCON provided dealer network analysis for new and existing dealerships and retail groups for a major automotive company. Major tasks included network planning and consulting, analyzing network performance, and troubleshooting network incidents.

Facts about the project

  • Maintained more than 450 dealerships all over mainland China
  • Provided consultant service for the dealerships all over mainland China
  • Provided change request service of various types of network related changes and requests
  • Provided disaster recovery planning for dealers
  • Customer satisfaction interviews and management
  • Sent weekly reporting about network status and health

Project Tasks

  • Assuring the network meets the requirements from both dealer and manufacturer’s perspective
  • Actively checking that all applications are working well with the base network infrastructure
  • Providing quick support and recovery for all incident levels
  • Ensuring that the network performance meets the SLA


  • Microsoft Windows Server series
  • Cisco Systems, Inc. appliances
  • Remedy ticketing system
  • IBM server series
  • HP server series