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Rollout & IT Readiness

Initial Situation

MCON China provided dealer IT readiness and support during the build-up phase of new dealerships. Afterward, MCON supported the operation of the IT infrastructure of the dealerships, change management requests, incident management, dealer support, and retail audits.

Facts about the Project

  • Rollout to 450 dealerships in 5 years
  • Wireless pilot rollout in 4 dealerships yielded very positive feedback
  • Main customers is a well-known brand automotive company
  • Support included consultation, training, and auditing
  • Incident management and change management
  • Customer satisfaction interviews were conducted to ensure quality
  • Dealer management system and after sales system management

Project Tasks

Regarding the build-up phase for dealerships

  • Dealer IT infrastructure standards definition and management
  • Firewall / router / VPN design and configuration
  • Hardware purchase and maintenance
  • MPLS link and Internet link support
  • On-site IT audit
  • Infrastructure changes per customer’s requirements
  • VPN security policy definition
  • Active components configuration template maintenance

Regarding the operation phase for dealerships

  • Dealership firewall / router / VPN maintenance and troubleshooting for existing dealers
  • Retail standards audit
  • MPLS link maintenance
  • Onsite support
  • IT support on specific dealer requirements

Project Requirements for the deliverables

Regarding the build phase for dealerships

  • Weekly telephone interview for dealership IT status and status report
  • Onsite ISIS / DMS audit
  • Onsite ISIS / DMS network implementation
  • Onsite ISIS / DMS application implementation
  • After sales VPN security policy definition and implementation
  • Handover to operation phase
  • Quarterly service review report and meeting

Regarding the operation phase for dealerships

  • Consulting services
  • Operation management
  • Incident management
  • MPLS link maintenance
  • Onsite support
  • Reporting


  • Microsoft Windows / Server
  • Cisco ASA firewall / Router
  • Cisco Switches / Wireless Controller
  • Cisco Aironet 1600 Series
  • IBM server / HP server
  • VMware
  • Java