Initial Situation

MCON China provided dealer IT readiness and support during the build-up phase of new dealerships. Afterward, MCON supported the operation of the IT infrastructure of the dealerships, change management requests, incident management, dealer support, and retail audits.

Facts about the Project

• Rollout to 450 dealerships in 5 years
• Wireless pilot rollout in 4 dealerships yielded very positive feedback
• Main customers is a well-known brand automotive company
• Support included consultation, training, and auditing
• Incident management and change management
• Customer satisfaction interviews were conducted to ensure quality
• Dealer management system and after sales system management

Project Tasks

Regarding the build-up phase for dealerships

• Dealer IT infrastructure standards definition and management
• Firewall / router / VPN design and configuration
• Hardware purchase and maintenance
• MPLS link and Internet link support
• On-site IT audit
• Infrastructure changes per customer’s requirements
• VPN security policy definition
• Active components configuration template maintenance

Regarding the operation phase for dealerships

• Dealership firewall / router / VPN maintenance and troubleshooting for existing dealers
• Retail standards audit
• MPLS link maintenance
• Onsite support
• IT support on specific dealer requirements

Project Requirements for the deliverables