MCON provides support to end users – remote and onsite, following ITIL best practices and in a wide range of services (from 1st level support to project support). IT performance and your satisfied users are essential for your business. We ensure it is kept.
MCON offers both onsite help desk outsourcing and remote/ visiting end user support service following ITIL practices standard.
– Outsourcing Onsite Help Desk Support
- Level 1 to Level 3 support, focus on level 2
- IT inventory management
- IP-Phone system / Video conference set up
- VPN / firewall configuration
- Application suppor and system upgrades
– Remote End User Support
- End user trouble shooting
- Network maintenance and access management
- IPPBX phone system and Email system
- Data storage and backup
With our help desk support, you can benefit from:
- Keep business continuity from our rapid service response and strong problem solving capability
- Concentrate on your core business and competency without wasting time on IT concerning
- Saving cost of recruiting and training internal IT engineer team
- Reach the world-class IT-performance from our professional support team who already has many years proven experience by helping the first tier international automotive companies
